Refund Policy

Refund & Return Policy

At Emirate Kicks, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
The product must be returned in its original packaging, including all tags and accessories.
Proof of purchase (order number or receipt) is required.

Items that are worn, damaged by the customer, or returned without their original packaging may not qualify for a refund or exchange.

Non-Returnable Items

The following items cannot be returned:

Products showing signs of use or wear.
Items damaged after delivery due to customer handling.
Clearance, sale, or promotional items (unless received damaged or incorrect).
Gift cards (if applicable).

Exchanges

If you receive the wrong size, wrong product, or a defective item, please contact us within 48 hours of delivery. We will arrange an exchange subject to stock availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds will be processed within 5–10 business days.
The refund will be issued to your original payment method whenever possible.
If you paid using Cash on Delivery (COD), our support team will coordinate the refund through an agreed payment method.

Shipping charges are generally non-refundable unless the return is due to our mistake.

Return Shipping

If the return is due to a defective, damaged, or incorrect product sent by Emirate Kicks, we will cover the return shipping costs.
If you are returning an item for any other reason, the customer is responsible for the return shipping charges.