Shipping policy

Shipping Policy

Last Updated: July 4, 2026

Thank you for shopping with Emirate Kicks. We are committed to delivering your order quickly, safely, and efficiently across the United Arab Emirates.

Shipping Locations

We currently ship to all major cities and regions within the United Arab Emirates (UAE).

If you require shipping outside the UAE, please contact our customer support before placing your order.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons or promotional events, processing times may be slightly longer.

Delivery Time

Estimated delivery times are:

  • Dubai: 1–2 business days

  • Abu Dhabi, Sharjah & Ajman: 1–3 business days

  • Other Emirates: 2–5 business days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Emirate Kicks may offer free shipping promotions. These offers are subject to the terms and conditions of each promotion.

Order Tracking

Once your order has been dispatched, you may receive a tracking number (where available) so you can monitor the status of your shipment.

Delivery Attempts

Please ensure that the shipping address and contact information provided during checkout are accurate.

If delivery cannot be completed because:

  • The address is incorrect or incomplete.

  • The customer is unavailable after reasonable delivery attempts.

  • The customer refuses to accept the shipment.

Additional shipping charges may apply for re-delivery.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible orders within the UAE.

Please ensure the exact payment amount is available at the time of delivery whenever possible.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving your package.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the product

  • Photos of the packaging (if applicable)

Delays

While we strive to deliver all orders on time, Emirate Kicks is not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Customs or government restrictions (for international shipments)

  • Other events beyond our reasonable control

Contact Us

If you have any questions about shipping or your order, please contact us:

Emirate Kicks

🌐 Website: www.emiratekicks.com

📧 Email: support@emiratekicks.com

Thank you for choosing Emirate Kicks. We appreciate your trust and look forward to delivering your favorite sneakers with care.5